Shipping & Handling
We strive to process your order and place it on a truck for
shipment in one business day. In processing your order this quickly, you could have your order within one to
seven business days! Our products are 100% Guaranteed
or your money back. To view our Guarantee Policy, please click here.
Most importantly, our shipping for orders over $50.00 is FREE*!
(Continental U.S only) APO/FPO's are free to if the weight is 2lbs and under. For APO/FPO's purchases over 2lbs actual shipping charges will apply
please click here.
SHIPPING and HANDLING CHARGES
For The Continental U.S.
For Outside The US, Hawaii, Alaska and US Territories outside of the Continental US
please click here.
| Order Value |
Standard Shipping |
| $0.00 - $49.99 |
$4.99 |
| $50.00 and over |
FREE* |
| * |
NOTE:
Our Shipping for orders over $50.00 is FREE* for the Continental U.S (APO/FPO’s for 2Lbs and under) only! |
| * |
Shipments are made via the United States Postal Service (aka “The Post Office”) or UPS (Ace-Pet-Products.com choice of delivery-for free shipping option). |
| ** |
We update estimated processing times based on our current projected order volume. |
| *** |
Priority mail is delivered Monday-Saturday. (Saturday is not considered a business day) |
| **** |
Express Post Office mail should arrive by 3pm on the second day. Express mail also is delivered on Saturdays and Sundays. |
| ***** |
Also note that UPS shipping is in terms of business days. Saturday is not considered a business day (and if this option is chosen UPS next day air must be used and there is an additonal $15.00 UPS Saturday Delivery fee added to the total shipping costs. If you are ordering on a Friday and need it by Saturday, please let us know. Feel free to contact us at 800-865-6734. |
Standard Shipping
Orders
will be shipped U.P.S. ground or via United States Post Office (Ace-Pet-Products.com choice of delivery-for free shipping option).
We're
sorry, but the following areas are excluded from the FREE Shipping Offer: Hawaii, Alaska and US Territories Outside of the Continental US (except
APO/FPO orders 2lbs and under). We do ship to these
areas, however, we need to add additional Shipping and Handling Fees.
Please call us or email us for shipping costs to these areas.
Phone: 800-865-6734
Email: Customer Service Contact Form
3 Day Air, Second Day Air and Next Day Air:
Ace-Pet-Products.com
does ship orders 3 Day Air, Second Day Air or Next Day Air. Please
call us or email us for shipping costs.
Phone: 800-865-6734
Email: Customer Service Contact Form
If your package has special shipping conditions (as listed above), please call our
Customer Service at 800-865-6734, between the hours of 8:00 am and 6:00 pm PST.
We will be happy to assist you.
Important Information:
- Unfortunately, we cannot guarantee delivery times to APO/FPO, HI, AK, USVI, PR, and Guam addresses.
- If you have not received your order in 7 business days, please e-mail us.
- With Standard Shipping, some larger packages may need to be picked up at the local carrier's facility instead of delivery to you home.
|
APO & FPO, Hawaii and Alaska Shipping Charges
Orders outside of the Continental USA – Canada and Mexico:
We not ship internationally (including Canada & Mexico).
Please note the guidelines below for approximate shipping costs:
| Order Value |
Additional Costs
(approx.) |
| $0.01 - $10.00 |
$5.00 |
| $10.01 – $20.00 |
$7.50 |
| $20.01 - $30.00 |
$10.00 |
| $30.01 - $40.00 |
$15.00 |
| over $40.00 |
Please Call |
We
go out of our way to make sure you do not overpay on your shipping; If you live
outside the Continental US and wish to purchase one of our product, please
carefully read the following:
Please add any additional shipping costs
Our
checkout does not calculate additional shipping charges into your bill. Please type into the note section
"Please add any additional shipping fees" We will add in the exact shipping fees when we process your order. Please
note that the exact cost is generally less that the approximate cost shown in
the chart above.
If you would like to know the exact figure for the additional shipping fees, please
contact us by email, Customer Service Contact Form
(please make sure you include the description of the item you wish to purchase and your complete
shipping address) or you can phone us at 800-865-6734.
Once you have received your additional shipping fees information, you may then place your order and we will add the additional charge when we receive your
order.
If you do not have a Continental US
shipping address, and you still have questions, please contact Customer Service
by email or phone.
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